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SHIPPING POLICY
Order Processing
Orders are typically processed within 1–2 business days after payment has been confirmed.
Orders placed on weekends or public holidays will be processed on the next business day. During major promotions, product launches or holiday periods, processing may take slightly longer.
Shipping & Delivery
UKE ships to many countries and regions worldwide.
Available shipping methods, shipping costs and estimated delivery times may vary depending on your destination and will be shown at checkout where applicable.
Estimated delivery times begin after your order has been processed and shipped.
Free Shipping
We offer free standard shipping on orders over $79 USD.
For orders below the free-shipping threshold, available shipping options and charges will be displayed at checkout.
Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow some time for tracking information to update after your package has been handed over to the carrier.
You can also check your shipment status through our Track Order page.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes or other charges imposed by the destination country or region.
Unless otherwise stated at checkout, these charges are the responsibility of the recipient and are not controlled by UKE.
Customs clearance may occasionally cause additional delivery delays.
Delivery Delays
Delivery estimates are provided as a guide and are not guaranteed.
Delays may occur due to customs clearance, weather conditions, carrier disruptions, public holidays or other circumstances outside our control.
If your tracking information has not updated for an extended period, please contact us and we will help you check the shipment status.
Incorrect or Incomplete Shipping Address
Please make sure your shipping information is correct before placing your order.
If you notice an incorrect address, contact us as soon as possible. We will do our best to update the address before shipment, but changes cannot be guaranteed once an order has been dispatched.
Additional shipping costs caused by an incorrect or incomplete address may be the customer's responsibility.
Need Help?
If you have any questions about your shipment, please contact us at:
Please include your order number so we can assist you more quickly.