FREQUENTLY ASKED QUESTIONS
Everything you need to know about sizing, shipping, returns and your UKE order.
Still need help? Contact us at support@ukecycling.com.
SIZE & FIT
How do I choose the right size?
We recommend checking the size guide on each product page before ordering. Cycling apparel is designed to fit closer to the body than everyday clothing, so your usual casual-wear size may not always be the best reference.
If you're between sizes or prefer a more relaxed fit, we generally recommend choosing the larger size.
How should cycling apparel fit?
Cycling apparel is designed to fit close to the body to reduce excess fabric, improve comfort and support performance on the bike.
Jerseys should feel snug without restricting movement, while bib shorts and tights should provide firm, supportive compression without causing discomfort.
I'm between two sizes. Which should I choose?
If you're between two sizes, choose the smaller size for a closer performance fit or the larger size for a more relaxed fit.
For cold-weather layers, choosing the larger size can also provide a little more room for layering.
ORDERS & SHIPPING
Do you ship worldwide?
Yes. UKE ships to customers in many countries and regions worldwide. Available shipping options and costs are shown at checkout based on your delivery address.
Do you offer free shipping?
Yes. We offer free shipping on orders over $79 USD.
Shipping options and any applicable charges will be displayed at checkout.
How long does it take to process my order?
Most orders are processed within 1–2 business days after payment is confirmed.
During promotions, new product launches or holidays, processing may take slightly longer.
How can I track my order?
Once your order has shipped, we'll send you an email with your tracking information.
You can also use the Track Order page on our website to check the latest delivery status.
RETURNS & REFUNDS
What is your return policy?
We accept eligible returns within 30 days of delivery.
Items must be unworn, unwashed and returned in their original condition with tags where applicable. Reasonable try-on for fit is fine.
Please contact us before returning an item so our team can provide the correct return instructions.
Who pays for return shipping?
If you're returning an item because you changed your mind, ordered the wrong size or no longer want the product, return shipping costs are normally the customer's responsibility.
If your order arrives damaged, defective or incorrect, please contact us and UKE will cover the appropriate return or replacement costs.
When will I receive my refund?
Once your return has been received and inspected, we'll notify you by email.
Approved refunds are issued to your original payment method. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
PRODUCT CARE
How should I wash my UKE cycling apparel?
For best results, wash cycling apparel in cold or cool water using a gentle cycle and mild detergent.
Close zippers before washing and avoid bleach, fabric softener and harsh detergents. Air drying is recommended to help protect technical fabrics, elastic fibres and reflective details.
Can I tumble dry cycling apparel?
We recommend air drying whenever possible.
High heat can damage elastic fibres, technical fabrics, prints and reflective details, so avoid tumble drying unless the care label on the specific product says otherwise.