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RETURN & REFUND POLICY
30-Day Returns
We want you to feel confident ordering from UKE. Eligible items may be returned within 30 days of delivery.
To be eligible for a return, items must be:
- Unworn and unused, except for reasonable try-on for fit
- Unwashed
- Clean and free from stains, odors, deodorant marks or other signs of wear
- Returned with original tags attached where applicable
- In their original condition
For hygiene reasons, cycling shorts, bib shorts, bib tights and similar close-fitting garments should always be tried on over underwear.
How to Request a Return
Before sending anything back, please contact us at:
Please include:
- Your order number
- The item(s) you would like to return
- The reason for the return
Our customer service team will provide return instructions and the appropriate return address.
Please do not send a return to an address found on a previous order, package or website listing without contacting us first.
Return Shipping Costs
If you are returning an item because you changed your mind, ordered the wrong size or no longer want the product, return shipping costs are the customer's responsibility.
If the item you received is damaged, defective or incorrect, please contact us before returning it. UKE will arrange an appropriate solution and cover reasonable return or replacement shipping costs where applicable.
Original shipping charges, including expedited shipping charges, are generally non-refundable unless the return is due to an error by UKE or otherwise required by applicable law.
Damaged, Defective or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective or different from what you ordered, contact us as soon as possible at support@ukecycling.com.
Please include your order number and clear photos showing the issue so we can review it quickly.
Depending on the situation, we may offer a replacement, refund or another appropriate solution.
Exchanges
Need a different size or color? Contact us and we'll help you find the best solution.
Depending on your location and product availability, the fastest option may be to return the original item and place a new order.
Refunds
Once your return has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to your original payment method.
Please allow several business days for your bank, card issuer or payment provider to process and display the refund after it has been issued.
If more than 10 business days have passed since we confirmed your refund and you still have not received it, please contact us at support@ukecycling.com.
Non-Returnable Items
The following items cannot normally be returned:
- Gift cards
- Items marked Final Sale
- Items that have been worn, washed, damaged or altered after delivery
- Items returned without meeting the eligibility requirements above
Regular discounted or sale items remain eligible for return unless they are specifically marked Final Sale.
If you are unsure whether an item can be returned, please contact us before sending it back.
Order Cancellations
If you need to cancel or change an order, contact us as soon as possible.
We will do our best to accommodate your request, but changes or cancellations cannot be guaranteed once the order has entered processing or has been shipped.
If the order has already shipped, the standard return process will apply.
Consumer Rights
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
Customers in certain countries or regions may have additional statutory cancellation or return rights.
Contact Us
For questions about returns or refunds:
Please include your order number whenever possible so we can assist you more quickly.