Privacy Policy

Effective date: September 14, 2026

UKE is operated by Suzhou Shangqishi Sports Goods Co., Ltd. ("UKE", "we", "us" or "our"). This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit or make a purchase from ukecycling.com.

Information we collect

We may collect information that you provide directly, including your name, email address, telephone number, billing and delivery address, order details and communications with us. We may also collect device, browser, IP address, cookie and site-usage information, as well as transaction and delivery information associated with your order.

How we use information

We use personal information to process and fulfil orders, arrange payment and delivery, provide customer support, communicate about your order, improve our store and services, prevent fraud and comply with legal obligations.

How information is shared

We share information only as necessary with service providers that help operate our store, process payments, deliver orders, provide customer support or protect against fraud. These may include Shopify, payment providers and shipping carriers. We may also disclose information where required by law or to protect our rights, customers or the public.

International transfers and retention

Our service providers may process information in countries other than your own. We retain information only for as long as reasonably necessary for the purposes described above, including record-keeping, dispute resolution and legal compliance.

Your choices and rights

Depending on applicable law, you may have rights to request access to, correction of, deletion of or restriction on the processing of your personal information. To make a request, contact us at support@ukecycling.com. We may need to verify your identity before responding.

Cookies

We and our service providers use cookies and similar technologies to operate the store, remember preferences, analyse site use and help protect the service. You can manage cookies through your browser settings; disabling some cookies may affect store functionality.

Contact and changes

For privacy questions, contact Suzhou Shangqishi Sports Goods Co., Ltd. (苏州尚骑势体育用品有限公司) at support@ukecycling.com or at Room 4115, 4th Floor, Building 3, No. 2 Dongting North Road, Economic Development Zone, Taicang, Suzhou, Jiangsu, China. We may update this policy from time to time by posting an updated version on this page.